Advancing development of skills, knowledge, and abilities of employees is emphasized to ensure they are aligned with the business operation direction by determining basic necessary knowledge and competencies of executives and employees at each level to clearly formulate training courses and guidelines on development. The Company established the Leadership Development Program for executives as follows:

• Upper Management Development Program, aimed at developing management skills and necessary competencies of high-level executives, as well as executive development according to the succession plan.
• Leadership Development for Middle Management Program which is the preparation and foundation of leadership towards high-level executives in the future where programs and courses were organized. They consisted of Strategic Management via Balance Scorecard, Job Design and Job Redesign Approach, PMS Coaching and Feedback, Informal Learning and Individual Development Plan, and Business Transformation programs.
• Development of employees in the supervisory level of units, consisting of Critical Thinking for Business Decision Making Workshop and Work Better with Collaborative Negotiation Course, for assistant managers and supervisors. In 2024, 41 employees in the supervisory level joined the training.