The Company conducts an Employee Engagement Survey every 2 years by external organizations for transparency and credibility. The survey is designed to assess the level of employee engagement both overall and at the departmental level, including various factors affecting organizational engagement. The survey results are analyzed and evaluated based on age groups, gender, job characteristics and length of employment to efficiently develop and align management systems with the needs of each employee group. The survey results are communicated to management and responsible units for the improvement of employee engagement strategies and presentation to the company's board of directors.

In 2024, the corporate commitment scores were 4.94 from 6 full scores with the response rate at 96%. The evaluation result pointed out 3 indicators for improvement; namely, compensation, task significance, and autonomy. The Company took such result to improve certain matters relating to employee welfare, compensation structure, salary increase criteria, especially in the group of low-income employees, communications to widen the employees’ awareness of the corporate achievements so that they would be aware of the jobs they have done in wider contexts and felt proud of. The training course was also arranged for supervisors to improve their leadership, to make them realize and understand their leadership roles, to understand how to use management tools, and to manage human resources to meet success as targeted by each department.